Welcome to the Pets Plus Us Pack!

About your Pets Plus Us Coverage:

Do I need to do anything to ensure my coverage continues?

We will let you know if any action is needed on your part. We strive to offer an outstanding customer experience; wherever possible we will renew your pet’s policy and provide you with a renewal package outlining coverage with Pets Plus Us.

If you receive a letter from us about your renewal, asking that you contact us, we need to update information regarding your policy in advance of issuing your renewed policy. Please contact one of our friendly and knowledgeable Advocates at 1-800-700-3391. Once all information is updated, we will be able to issue your renewal and provide ongoing coverage with Pets Plus Us.

Will anything change?

The things you love about your policy aren’t changing: your plan, what your plan covers, and the reimbursement limits will remain the same. Your billing date and payment information will also stay the same, unless you request a change or we require updated payment information.

Pets Plus Us accepts monthly premium payments only. If you are currently paying your pet insurance premiums annually, you will be automatically switched to monthly billing.

Pets Plus Us Basic Accident Pets Plus Us Value Pets Plus Us Choice Pets Plus Us Ultra
Basic Accident only coverage Affordable Accident and Illness coverage Preferred option for all Accidents and Illnesses Highest coverage amounts for Accidents and Illnesses
$1,500 per Accident* $1,500 per Accident* $2,500 per Accident*

$5,000 per Accident*

This plan does not cover Illnesses $1,500 per Illness, per year* $2,500 per Illness, per year* $5,000 per Illness, per year*
$350 for alternative therapy and medical devices per year, per category $350 for alternative therapy, behavioural therapy and medical devices per year, per category $350 for alternative therapy and medical devices per year, per category $350 for alternative therapy, behavioural therapy and medical devices per year, per category

*Applicable co-payment & deductible will apply. Please see our complete Policy Wordings for full policy terms and conditions.

Where can I learn more about my policy?

We aren’t fans of fine print, so we’ve made our Policy Wordings easy to read. Still have questions? Reach out to our Advocates at 1-800-700-3391.

Do I need to inform Pets Plus Us before making a claim?

No need to let us know in advance, simply fill out our claim form with your veterinarian. Not sure if your treatment will be covered? We can let you know in advance! Just submit a pre-approval request with treatment details, anticipated costs, and medical records. You can call our Advocates at 1-800-700-3391 to get a pre-approval request form. Your veterinarian can help you with the required details.

Can claim reimbursement be made directly to my veterinarian?

Certainly! If your claim is over $1,000, just call our Advocates at 1-800-700-3391 and they can send you our Pay Practice Direct Form.

Can claim reimbursement be made directly to my bank account?

Yes! We can make payment directly to your bank account via direct deposit. Please reach out to our Advocates at 1-800-700-3391 and we would be happy to set that up for you!

How do I submit a claim?

Submitting a claim is easy! Visit www.petsplusus.com/service-claims/make-claim and follow the steps to submit your first claim. Having trouble? Give our Advocates a call at 1-800-700-3391 and they would be happy to help you out!

I’m not sure that my coverage suits my needs. What are my options?

Call us at 1-800-700-3391 and we can explore some new options and see what’s best!

I didn’t use my insurance last year and I’m thinking about cancelling my policy.

We’re thrilled that your pet is in great health and we’d like to help keep it that way. The emotional stress associated with an accident or illness affecting a beloved member of the family can be high and unavoidable; Pets Plus Us Pet Insurance allows you to focus on getting your pet healthy when the unexpected happens.