Contact us for all your pet insurance needs!

At Pets Plus Us, we provide exceptional care not only for your beloved pets but also for you. We welcome your questions, feedback, and inquiries. Our team is committed to ensuring you have a seamless and enriching experience with our pet insurance services. Whether you have questions about our pet health coverage plans, need assistance with a claim, or simply want to share your thoughts, we're here to listen and assist you.

How to Reach Us

Our knowledgeable and friendly customer support team is available to address your concerns. You can reach us by phone during business hours or send us an email at any time. We are here to help you navigate through any aspect of our insurance offerings and provide guidance tailored to your needs.

Pets Plus Us Office

Suite #400, 710 Dorval Dr

Oakville, ON L6K 3V7

Call us: 1-800-364-8422

Submit a claim via fax: 1-855-456-PETS (7387)

Email us: [email protected]

Hours of operation


  • Monday - Friday: 8:00 am - 8:00 pm EST
  • Saturday and Sunday: Closed

Claims & Customer Service

  • Monday - Friday: 8:00 am - 8:00 pm EST
  • Saturday and Sunday: Closed

Portal Log-In

View your current policy coverage, submit your claims online, access and maintain your contact details, and more!

We Value Your Feedback

Your feedback is essential in helping us continuously enhance our services. Whether you have suggestions for improvement or want to share a positive experience, we'd love to hear from you. Your insights help us better serve you and your furry companions.

You can also connect with and follow us on our social media platforms to stay updated on our latest news, pet care tips, and giveaways. Feel free to send us a direct message or engage with our posts if you have questions.

Thank you for considering Pets Plus Us for your pet insurance needs. We look forward to connecting with you and providing the support you and your pets deserve.