At Pets Plus Us, we provide exceptional care not only for your beloved pets but also for you.

We look forward to connecting with you and providing the support you and your pets deserve.

Pets Plus Us Office

710 Dorval Dr, Suite #400
Oakville, ON L6K 3V7
Call us: 1-877-571-2424
Submit a claim: mypetcloud.ca
Email us: [email protected]

Hours of operation

Claims & Customer Service
Monday - Friday: 8:00 am - 8:00 pm EST
Saturday and Sunday: Closed

Portal Log-In

View your current policy coverage, submit your claims online, access and maintain your contact details, and more at mypetcloud.ca.

How to Submit an Insurance Claim

How do I make a pet insurance claim? At Pets Plus Us, getting reimbursed is easier than you think!

We provide a user-friendly platform designed to simplify and speed up the process of submitting insurance claims for your beloved pets' medical expenses. Pet owners can conveniently navigate through the necessary steps and easily provide the required information and documentation to initiate their claims. Pets Plus Us aims to streamline the claims process, ensuring that pet owners can focus on their pets' well-being while promptly receiving their eligible reimbursement. Whether it's veterinary visits, treatments, or medications, we understand the importance of timely reimbursements to support pet owners in providing the best care possible for their furry companions.

1. Take Your Pet for Treatment
Take your pet(s) to the veterinarian as usual for treatment. You can use any licensed vet in Canada or in the U.S. if you are traveling with your pet.

Before you leave, pay your veterinarian in full. A final, valid invoice is required to be submitted along with your reimbursement request. The invoice must have an invoice number, your pet’s name, your information, and treatments provided. The invoice must be legible without any payment slips covering the invoice information. We also suggest that you submit medical records with your claims as this can help avoid delays in processing due to the need for additional information.

2. Submit Your Claim
Visit mypetcloud.ca to submit your reimbursement. Be sure to include your itemized invoices and any medical documentation to assist with your claim.

Underwriter

Northbridge General Insurance Corporation
105 Adelaide Street West, Toronto, ON M5H 1P9