Welcome to Pets Plus Us Compassionate Care. It is important for you to get the most from your counselling experience. To this end, it is best to begin with an understanding of what you can expect from working with your counsellor, your rights and responsibilities, and the guiding principles of the Service. This way you can know what to expect and provide informed consent for therapy. Below please find all you need to know about the service. It’s important to read each section to be properly informed. 


Counsellors at the Pets Plus Us Compassionate Care are registered with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and carry the designation “RSW”.

Acknowledgement of Informed Consent

I acknowledge that it is my choice to participate in therapy. I agree to hold my counsellor free and harmless from any claims, demands, or suits for damages from any injury or complications whatsoever, save negligence, that may result from participating in therapy.


At Compassionate Care we understand that with today’s busy lifestyle you may periodically need to reschedule your session.

Collection and Storage of Information

The Compassionate Care service collects personal, contact, and clinical information during the initial intake session. Information is stored electronically on a password-protected computer database system.


Confidentiality is a high priority for Compassionate Care. What this means is that your counsellor will not disclose anything that is discussed within a session with anyone other than her clinical supervisor or clinical colleagues.

Counsellor Availability

Compassionate Care is available between the hours of 11am and 4pm EST Monday through Friday. We are unable to provide 24-hour crisis service.

Description of Therapy

Although counselling is to create positive change, it has risks as well as benefits. Since it often involves talking about difficult life circumstances, uncomfortable feelings – like sadness, guilt, anger, frustration, loneliness, and helplessness – may be felt.