Session 6 • The Client Experience – Making Memorable Moments

How we relate to one another, the words we choose, and how they are said, are much more powerful than we think. From the moment a client enters the practice to the moment they leave, every moment counts. Learn about the communication strategies that will not only meet your clients’ expectations, but inspire trust, safety, hope, and appreciation, all to make the moments memorable.

This session covers:

  • What the client experience is
  • How it transforms the value of services and enhances client quality of care
  • The verbal and nonverbal communication strategies to “stage” client experiences

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